Had an accident? ... Know your legal right!
Following an accident, it's your legal right to have your car repaired anywhere of your choice. If you contact your insurance company, they may try to get the repairs done at the lowest possible price without caring as much about the quality of the repair as you do. Your insurers 'recommended repairer' may not have manufacturer approval and they may not use genuine parts.
All Insurers have an obligation governed by the FCA to ‘Treat customers fairly’, you do not need to use your insurance company's favoured establishment and you do not need two estimates.
Your right to choose who repairs your vehicle was also confirmed by a directive from the Office of Fair Trading issued in 1993.